Student progress monitoring system for NGOs of youth-at-risk
B2B | UX/UI | Academic project | Group project
NGOs that deal with at-risk youth use various activities to improve the students’ sense of belonging, responsibility and mood. Most of the time, these NGOs encounter difficulty in monitoring the condition of the students. As a result, the students can be missed, fall out of the framework and their condition can deteriorate.
Background
About NGO that supports at-risk youth
Instructors currently use emails to report student behavior to supervisors, but creating a comprehensive snapshot to track each student's progress proves challenging.
The problem
it is difficult to track the student's condition
Create an orderly student monitoring system that identifies the behavior problems of each student and helps the instructor to track the student progress.
The goal
To help the instructor see a clearer picture
Market Research-Interview
We asked associations that accompany at-risk youth
How do NGOs measure the students condition progress?
The instructors in the NGOs meet students for a weekly activity. The instructors observe each student and notice whether his/hers behavior changes from session to session and if so - does it deteriorate or improve. The measurement is according to the instructors’ memory only.
How do the NGOs track the condition of the students?
At the end of an activity, the instructor writes a report about each student.
Which reporting methods exist for instructors in NGOs?
The instructors use e-mails to report and share their reports with the managers.
Are the reporting methods convenient for the instructors?
It is difficult to understand previous reports, they are scattered in the inbox without order.
In addition, it is difficult to draw clear conclusions from them regarding the process that each student goes through.
What really matters to Instructors?
Persona
Ilay Maman
22 years old
Instructor and NGO graduate
"Fostering a sense of competence in the students is a priority for me, and I am determined not to let them give up on entering the cold waters.״
Goals
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Be aware of the student's condition
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Intervene on the student's condition when necessary
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Being capable of simultaneously monitoring the situations of numerous students.
Pain Points
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The instructor takes a lot of time to fill out the report on each student
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A lot of information is lost and It is very difficult to track the progress of each student
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The NGO’s reporting system is complicated and inconvenient
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Clarity of the students condition.
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Time to Task to create a report.
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Time to Task to track student status.
KPI's
How we will measure success?
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Report a student.
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Track student status.
Main JBTD
The instructor will be able to
It takes only three steps for instructor to make a report. There is a “New” button that makes it possible from the main screen.
How might we create a minimal experience to make a report?
In our system, senses are divided into 3 levels: low, medium and high. After minimum of 3 sessions, the system calculates the data according to the levels in the instructor’s report.
How might we measure the level of sense of belonging?
In order to see the students’ progress, we decided to make a section of behavioral status that is found in the right side of the main page.
How might we sort the progress of the students in our system?
Ideate Phase
Leading Questions
Main flows
Design System
Design
Simple and user friendly design, relying on color.
Colors
Icon
Font
Ploni DL 1.1 AAA
Student progress monitoring system for NGOs of youth-at-risk.
An orderly student monitoring system that identifies the behavior problems of each student and helps the instructor to track the student progress.
The main screen for instructors in the system is the "groups" screen.
Here they can check the status of students, access and report on individual students, and create reports for several students within a group.
Main Screen
The instructor can select them using a V marker and add them to a list that would automatically appear in the report form. The instructor won’t have to return every time to the list of students and report one by one.
Report multiple students
An important goal of the instructor is to see the statistics showing whether his behavior has improved, stayed the same or deteriorated. In addition, all the reports that the instructor writes after each activity appear in a form that allows him to look at previous reports.
Profile screen
This is a report form, In which the instructor completes the lifting of a student's mood and rates the sense of belonging according to low, moderate, or high.
If the student was not present at the activity, the options to fill out are blocked for the instructor, and thus it can be seen that the student did not progress.
Report form
After the report is done, the instructor can enter the form and edit it.
Final report
The instructor can create new students and add them
to an existing group.
Create new students
Reflection
Key Takeways & Next Steps
The main challenge in creating this system was to understand how to check the progress and the improvement in the behavior of each student. When dealing with the state of a student, we are talking about human qualities and an emotional state. We had to find a way to condense these features into a limited number of parameters, in order to create a pleasant and uncluttered experience. In addition, we had to figure out how to make these parameters measurable, so that they would be very clear to the instructor. In the system we created, a quick look is enough to understand which of the students needs urgent attention and who is improving and progressing.
Our Challenges
We learned that it is impossible to immediately and quickly reach a final and perfect product. The work on the product is not over. We worked in several rounds and each time we tried to create a better, more convenient, more intuitive and improved version.
What did we learned during the project?
The product currently answers the problems we presented at the beginning, but in our opinion it can expand and be used not only by the instructors, but also by the managers of NGOs and the organizers of the activities, who will be able to draw conclusions from the information collected, thereby optimizing and improving the methods of operation of the NGO and saving more boys and girls at risk.
Next steps